Terms of Service

Last updated: June 29, 2026

These Terms of Service ("Terms") govern your access to and use of VizRender (the "Service"), operated by Ovisah Limited ("Ovisah", "we", "us"). By creating an account or using the Service you agree to these Terms.

1. The Service

VizRender provides AI-assisted architectural visualization, floor plan generation, and quantity estimation tools. You must be at least 16 years old (or have your guardian's consent) and, if signing up on behalf of an organisation, have authority to bind it.

2. Accounts

You are responsible for keeping your credentials confidential, for all activity under your account, and for providing accurate information. Notify us promptly of any unauthorised access.

3. Acceptable Use

You must not, and must not allow others to:

• use the Service for unlawful, fraudulent, or harmful purposes;
• infringe intellectual property, privacy, or other rights of any person;
• upload malware, attempt to probe or breach security, scrape, or interfere with the Service;
• reverse engineer, resell, or redistribute the Service except as permitted by law;
• circumvent technical limits, usage quotas, or access controls;
• generate content that is illegal, defamatory, hateful, sexual involving minors, deceptive ("deepfakes" of real people without consent), or that infringes another person's rights.

You are responsible for your prompts, uploads, and how you use AI outputs, including verifying their accuracy and ensuring you have rights to any input material. We may remove content, refuse or filter outputs, suspend accounts, and take down content following rights-holder complaints. Repeated or serious infringement may result in termination.

4. AI Outputs — Accuracy Disclaimer

Renders, floor plans, and estimates produced by the Service are AI-generated and may be inaccurate, incomplete, or unsuitable for engineering, legal, financial, or other professional decisions without independent verification by a qualified professional. The Service does not provide professional advice.

5. Intellectual Property

The Service, including software, branding, and documentation, is owned by Ovisah Limited and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service within your selected plan. You retain rights to the content you upload and to outputs you generate, subject to applicable law and these Terms; you grant us a limited licence to host, process, and display your content solely to operate the Service.

6. Subscriptions, Payments, and Refunds

Paid plans are billed in advance through our payment processor. Cancelling stops future renewals; access continues until the end of the current period. Upgrades take effect immediately and are prorated; downgrades take effect at period end.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Detailed payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy.

7. Service Availability

We aim to keep the Service available but do not guarantee uninterrupted, timely, secure, or error-free operation. Features, AI model versions, and credit allowances may change.

8. Suspension and Termination

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. You may terminate at any time by deleting your account. On termination, your right to use the Service ends; we will provide a reasonable opportunity to export your content before deletion, subject to legal obligations.

9. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability that cannot be excluded by law (e.g. fraud, death, or personal injury caused by negligence).

11. Indemnity

You will indemnify and hold Ovisah Limited harmless from claims arising from your content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

12. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings in your country of residence.

13. Changes

We may update these Terms from time to time. Material changes will be communicated through the Service or by email; continued use after changes take effect constitutes acceptance.

14. Assignment and Force Majeure

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond reasonable control.

15. Contact

Ovisah Limited — questions can be sent via our contact page.

See also our Privacy Notice and Refund Policy.